GoodSync secures account information and job settings by encrypting them specifically for the device where they were created. If GoodSync or its profile data is copied to another computer instead of being installed normally, that encrypted information cannot be read on the new system.
As a result, GoodSync cannot load the existing accounts or jobs and displays the message:
“Cannot load Accounts/Jobs. Do you want to try a different GoodSync Account?”
To resolve this issue, remove the stored encrypted configuration files so GoodSync can start with a clean profile on the current device.
Windows Instructions:
- Close GoodSync if it is running.
- Open File Explorer.
- In the address bar, enter: %localappdata%\GoodSync%
- Press Enter.
- Delete the following files:
jobs-groups-options.tic
server-accounts.tic - Start GoodSync again.
macOS Instructions:
- Close GoodSync if it is running.
- Open Finder.
- From the menu, select Go > Go to Folder…
- Enter one of the following paths: ~/.goodsync
or
/Users/YourUserId/.goodsync - Locate and delete these files:
jobs-groups-options.tic
server-accounts.tic - Start GoodSync again.
If you have not already done so, GoodSync Support recommends exporting and maintaining a backup of your jobs. You can follow this guide to export and store your jobs: How can I export/import my jobs?
Note: It is best practice to store this backup file in a different location (not on the same device), so it remains available if the device experiences issues or must be replaced.
If you continue to experience problems, contact GoodSync Support by submitting a ticket here: